Refund policy

TrendCart Return and Refund Policy

We offer a 30-day return period beginning on the date your order is delivered.

Return eligibility

To qualify for a return, the product must be unused, in its original condition and packaging, with all accessories included. You must also provide your order number or proof of purchase.

Starting a return

Before returning anything, contact us at [YOUR SUPPORT EMAIL] with your order number, the reason for the return and, where relevant, clear photographs or video of the issue.

Returns sent without approval may not be accepted. Once approved, we will provide the appropriate return address and instructions. Do not return products directly to the address shown on the original supplier package.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs. Original delivery charges are not refundable.

If an item arrives damaged, defective or incorrect, contact us within seven days of delivery. After reviewing the evidence, TrendCart will provide an appropriate solution and cover reasonable return shipping when a return is required.

Damaged or incorrect orders

Please inspect your order when it arrives. Contact us immediately if an item is damaged, defective, missing parts or different from what you ordered.

Cancellations

You may request cancellation before an order has been processed or fulfilled. We cannot guarantee cancellation after the order has been submitted to the supplier or shipped.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at [trendcartsupport26@gmail.com].

Non-returnable items

Gift cards, personalised products and products returned used, damaged by the customer, incomplete or without their original packaging cannot normally be returned unless they arrived faulty or your local consumer law provides otherwise.

United Kingdom customers

If you are purchasing from the United Kingdom, your statutory rights—including applicable cancellation rights for online purchases—are not affected by this policy.

Contact

For return or refund questions, contact us at:

[trendcartsupport26@gmail.com]